Miles & More has finally published a statement about the 'technical malfunction' on its website:
"What malfunction occurred on the Miles & More website and which members were affected?
On Monday, December 9, 2019 from 4.00 p.m. to 4.40 p.m. (CET), there was a technical malfunction logging in to the Miles & More website. Miles & More members who were logged in during this specific time window were able to view accounts of other members and were able to make changes. Miles & More reacted as quickly as possible and deactivated the login function.
In total, data from 9,885 Miles & More accounts was retrieved and displayed on the website during this period. This data was partly displayed to the account holder and partly to other participants logged in at the same time. 4,100 participants actively logged in at the time, some more than once. The additional accounts were those of permanently logged in members. The maximum of 9,885 members affected were informed of the incident by Miles & More.
Miles & More members who were not logged in to the Miles & More website between 4.00 p.m. and 4.40 p.m. (CET) are not affected by the incident. Similarly, other systems outside the Miles & More website (e.g. Miles & More App or LH.com) are not affected.
If irregularities have occurred in individual cases on the affected participant accounts, Miles & More will identify them and correct them as quickly as possible. In addition, it will be ensured that the affected members do not lose any miles illegally."
This is really quite worrying. I've just logged onto my account and, thankfully, my miles are still there. I'm building up a stash of Miles & More miles to redeem for Lufthansa First Class. It would have been really upsetting if I had to start over because someone else spent my miles! I also don't understand why it took Miles & More five days to issue a statement on what's happened. They only published short disclaimers on their webpage in the interim.
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